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Acknowledging risks and benefits of instant messaging platforms in clinical settings


  1. James N Hayward, consultant in intensive care, chief clinical information officer
  1. University Hospitals Sussex NHS Foundation Trust, Worthing Hospital, Worthing, UK
  1. j.hayward6{at}nhs.net

The recent feature discusses the potential benefits of WhatsApp for medical communication and the implications for clinical practice should it be removed.1 While acknowledging its advantages it is also important to raise concerns about the potential for spreading misinformation as well as the negative mental health impacts of instant messaging.

WhatsApp facilitated rapid updates on the evolving covid-19 situation—stories from hospitals …



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